Expert Technical Support
Real engineers, real answers. Based in Medina, Minnesota, our technical team supports customers worldwide, year-round.
Support from Engineers Who Know Your System
At ASC International, we understand that equipment uptime directly impacts your productivity and profitability. When you call us, you reach the engineers who designed and built your system — not a call center or ticket queue.
Based in Medina, Minnesota, our technical team supports customers worldwide, year-round, via phone, email, and remote diagnostics. From installation and operator training through preventive maintenance and troubleshooting, we're committed to your success.
Comprehensive Support Services
Technical Support
Expert technical assistance via phone, email, and remote diagnostics. Our engineers provide rapid troubleshooting and resolution for any technical issues.
Installation & Commissioning
Professional installation, calibration, and system commissioning by ASC technicians to ensure optimal performance from day one.
Training Programs
Comprehensive operator and maintenance training, both on-site and at our facilities. Custom training programs available for specific needs.
Preventive Maintenance
Scheduled maintenance programs to maximize uptime, extend equipment life, and maintain optimal performance standards.
Software Updates
Regular software updates and upgrades to add new features, improve performance, and maintain compatibility with industry standards.
Spare Parts Inventory
Comprehensive spare parts inventory with fast shipping to minimize downtime. Critical parts available for immediate shipment.
Flexible Service Plans
Standard Support
- Email & phone support
- Software updates
- Online documentation
- 1-year warranty
Premium Support
- Everything in Standard
- Priority response
- Remote diagnostics
- Annual PM visit
- Spare parts discount
Enterprise Support
- Everything in Premium
- Quarterly PM visits
- Custom SLAs