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Factory Support Hours of Operation

ASC International provides Factory Support
8:00am - 5:00pm CST Monday - Friday

To contact ASC International support:
Toll Free (USA Only) 888-479-2912
Telephone:  (US) 763-479-6210

Fax:  (US) 763-479-6206
Email: support@ascinternational.com

Contact your local ASC International Distributor

New Product Warranty
All ASC International LaserVision and VisionMaster Systems are provided with a one-year, end-user warranty, covering parts, labor and software upgrades for one year from the date of shipment.

Extended Support and Training

A. Installation and System Operations Training
An ASC International factory-trained representative will perform on-site system installation and operator training.
(Estimate one day on site)
$1,000/day
Plus travel expenses*
B. Criterion SPC Software Training
An ASC International factory-trained representative will instruct your statisticians in the set-up, operation and analysis capabilities of Criterion SPC Software Suite. (Estimate one day on site)
$1,000/day
Plus travel expenses*
C. NIST Traceable Standard Kit
Each kit includes a step standard traceable to the National Institute of Standards and Technology (NIST), a Certificate of Traceability and procedures for testing the performance of your ASC International Measurement System.
$425.00
D. Extended Warranty
Extend your original warranty an additional year
10% of
system list price
E. System Re-Certification & Preventive Maintenance
An ASC International technician will visit your facility to perform system certification and
preventive maintenance procedures, including any necessary diagnostic testing.
(Estimate ONE day on site)
$1,250.00
F. "Customer First" Comprehensive Service Package
The best service and support program ASC International offers. This complete package includes (D) Extended Warranty and (E) System Certification & Preventive Maintenance programs.
15% of
system list price
G. Applications Consulting
For special applications of a ASC International system or technology. Includes,
process automation, custom configurations, or special documentation. (Price of hardware or software modifications not included)
$150.00/hr
minimum 4 hours
plus travel expenses
H. On-Site Service
Non-warranty or out-of-warranty repairs performed at your facility.

$125.00/hr
minimum 4 hours plus travel expenses
I. Factory Service
Non-warranty or out-of-warranty repairs performed at ASC International's facility.
$125.00/hr
minimum 4 hours

Please contact us for more information.


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